The Conclaves focus is on The New Indian Consumer: A Conundrum to Solve? and will be held on September 18 in Delhi, South Campus. The conclave will host eminent speakers from leading companies like Nokia, Sony India, Dominos Pizza, Moser Baer, Future Group, Reliance, Maruti Udyog Limited, FCB Ulka and Lupin.

eminent industry insiders talked about how customer service can be a sustainable competitive advantage provided innovation is attached to it. The conclave was focused on The New Indian Consumer: A Conundrum to Solve? and was organized by the MBA (Management of Services) students of FMS, Delhi.

In his interactions with students, Mr Behar shared insights from his corporate career at Wipro and reflected on his learnings from XLRI education.

Anurag Behar is an alumnus of XLRI, having graduated from the Business Management Programme in 1992.

In the September issue of the Journal, titled Indias Best B-School Survey, AIMA has ranked 199 B-schools into four primary categories: Super league, A Grade, B Grade and C grade.

He took over charge from Mr Subir Raha, who had also served as the Chairman and Managing Director of ONGC.

Noted adman Mr Srinivasan K Swamy, Chairman & Managing Director of R K Swamy BBDO is the new Senior Vice President. Mr Sanjiv Goenka, Vice Chairman, RPG Enterprises has been chosen as the new Vice President.

Under this programme, applications will be invited from graduates and aspirants who are selected will go through an intensive one-year residential training programme, the bank said in a press statement.

On successful completion of the programme, candidates will be awarded a diploma in banking and insurance and absorbed in a managerial position. Further, they will also have an opportunity to pursue an executive MBA while working. All costs incurred on the training would be borne by ICICI Bank.

Delivering the keynote address, Mr. Arun Firodia, chairman, Kinetic Group, emphasized on retaining the workforce as the biggest challenge for todays HR managers. The event also saw eminent speakers such as Mr. Sanjay Muthal, President-HR, Nicholas Piramal; Ms. Kumkum Nongrum, Vice-President, Learning and Development, ABN Amro; Mr. Suresh Pillai, Head HR, Saint Gobain; Mr. Suvamoy Choudhury, Regional HR Director, South Asia, Reckitt Benckiser; and Mr. Vijay Rai, Chief HR Officer, Apollo International.

The institute invited eminent speakers like Mr Mahesh Murthy, founder of Pinstorm and Passion Fund; Mr. Kedar Apte, brand manager, Hindustan Unilever Ltd (HUL); and Mr. Anup Maheshwari, senior fund manager, DSP Merrill Lynch.

The program, titled Building a Global Enterprise in India, will be taught by senior HBS faculty including Prof Krishna G. Palepu and Prof Tarun Khanna in Hyderabad. The program is targetedat senior executives from India and the region. The course fee for this six day program is pegged at Rs 180,000.

This program was designed to address emerging challenges in the Indian business landscape as companies seek to manage and sustain growth in India, said Professor David Yoffie, Senior Associate Dean and Chair of Harvard Business School Executive Education programs.